• How do I find my favorite creators' Creamind profile?

If your favorite creator uses Creamind, they would either have their unique link on their social media bio or a third party linking system (like linktree). Alternatively, you can sign up for Creamind and search their name on our explore page to find their profile.

• Do I need to pay to message creators?

Yes, most creators set a fee for their services, including responding to messages. However, some creators may choose to enable free responses: you can check their profile to see if this option is available. All other services will be priced according to the rates set by each creator.

• Can I request a refund if I’m not satisfied with the service?

The only option available is when your service is cancelled. If you are not satisfied with the service, you may reach the creator and set a new deal if they accept.

• What happens if a creator doesn’t respond to my message?

If you're waiting for a creator's first response in a paid chat conversation and haven't heard back within the promised time frame, you will receive a full refund on the account you paid the service with.

However for other services like Chat, after the first reply, it will flow naturally the creator will respond at their own pace. Creators also have the option to end the chat session at any time, depending on how the conversation progresses.

• Is my conversation with a creator private?

Yes, your conversations with creators on Creamind are completely private. Messages are only visible to you and the creator. We do not share or store your conversations for any purpose other than facilitating the chat experience. Your privacy is our priority.

• How do I report a problem with a creator or my experience?

You can always reach us through the support section on your dashboard. Simply open a ticket, and we’ll respond promptly. Creating a safe and enjoyable experience for our users is our priority, and we are committed to finding the best solutions to your concerns.